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License Agreement

SPLASHBI XLCONNECT FOR FUSION CLOUD SOFTWARE LICENSE AGREEMENT

 

PLEASE REVIEW THIS SOFTWARE LICENSE AGREEMENT CAREFULLY BECAUSE THIS IS A BINDING LEGAL CONTRACT BETWEEN YOU AND SPLASH BUSINESS INTELLIGENCE, INC. (“AGREEMENT”).

THIS AGREEMENT GOVERNS YOUR USE OF THE XLCONNECT SOFTWARE (THE “LICENSED SOFTWARE”).   BY USING THE LICENSED SOFTWARE, YOU ACCEPT THE TERMS OF THIS AGREEMENTS AND AGREE TO BE BOUND BY THIS AGREEMENT. 

IF YOU ARE AGREEING TO THIS AGREEMENT ON BEHALF OF YOUR COMPANY, YOU ARE REPRESENTING TO US THAT YOU HAVE READ THE AGREEMENT, YOU HAVE THE AUTHORITY TO BIND YOUR COMPANY, AND THE TERM “YOU” SHALL REFER TO YOUR COMPANY.

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS THEN YOU MAY NOT USE THE LICENSED SOFTWARE.

THESE TERMS ALSO INCLUDE AND INCORPORATE ANY TERMS OR POLICY POSTED ON https://xlconnect.com/license-agreement/

FOR PURPOSES OF THIS AGREEMENT, SPLASH BI IS THE LICENSOR, YOU ARE THE LICENSEE.  THE LICENSOR AND THE LICENSEE MAY BE REFERRED TO HEREIN, EACH A PARTY OR TOGETHER AS THE PARTIES. 

 

WHEREAS Licensor is the legal and beneficial owner of the Licensed Software and desires to license the Licensed Software to Licensee; and

WHEREAS Licensee desires to obtain a license to use the Licensed Software subject to the terms and conditions of this Agreement.

NOW, THEREFORE, in consideration of the mutual covenants, terms, and conditions set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

  1. DEFINITIONS. For purposes of this Agreement,
    1. “Agreement” has the meaning set forth in the preamble.

 

 

    1. “Confidential Information” means any non-public information in any form and however transmitted, whether orally, visually, in writing, or by electronic communication, that both Parties reasonably and in good faith deem to be confidential or proprietary. Confidential Information includes, but is not limited to, technological disclosures, trade secrets, ideas, concepts, know-how, business operations, plans, strategies, customer information, pricing information, and any other information that the disclosing Party is contractually or otherwise bound to keep confidential. Confidential
    2. Information may, but is not obligated to be designated, marked, or otherwise identified as “confidential.” See exclusions in the section titled “CONFIDENTIALITY” below.
    3. “Documentation” means any and all manuals, instructions, and other end user materials that Licensor provides to Licensee describing the software’s functionality, components, technical specifications, capabilities, requirements, or limitations. Documentation may include, but is not limited to, aspects of the software that are of practical importance to Licensee, such as instructions on installation, configuration, integration, operation, use, support, or maintenance.
    4. “Effective Date”   is the start date for this Agreement where all rights and obligations herein become operational and enforceable.
    5. “Intellectual Property Rights” means any and all registered and unregistered rights to plans, ideas, designs, or other intangible assets. Such rights are granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, right of publicity, other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.
    6. “Law” means any statute, code, ordinance, rule, regulation, constitution, order, treaty, precedent, judgment, or other legal requirements of any authority of competent jurisdiction, including, but not limited to, federal, state, local, or foreign governments, political agencies or subdivisions thereof, or any appropriate courts or tribunals.
    7. “Licensed Software” means software version and any ancillary data files, modules, libraries, tutorials, or demonstration programs, and any Maintenance Release(s) provided to Licensee according to this Agreement.
    8. “Licensee” has the meaning set forth in the preamble.
    9. “Licensor” has the meaning set forth in the preamble.
    10. “Maintenance Release” means any update, upgrade, release, or other adaptation or modification of the Licensed Software or Documentation that Licensor may optionally and periodically provide to Licensee during the Term. Such release may include, but is not limited to, error corrections, enhancements, improvements, or other changes to the Licensed Software’s functionality, compatibility, capabilities, performance, efficiency, user interface, or quality. Such release is separate and distinct from any New Version Licensor may choose to release during the Term.
    11. “New Version” means any new variant of the Licensed Software that Licensor may introduce and market from time to time as a distinct licensed product. A New Version may be indicated by Licensor’s designation of a new version or release number. Licensor may make a New Version available to Licensee at an additional cost under a separate agreement or by written amendment.
    12. “Parties” mean the Licensor and Licensee, collectively.
    13. “Party” means the Licensor or Licensee, individually.
    14. “Permitted Use” means use of the Licensed Software by an authorized user for the benefit of Licensee in its ordinary course of internal business operations.
    15. “Open-Source Components” means any software component that is subject to an open-source copyright license agreement. Qualifying open-source copyright license agreements include, but are not limited to, Apache License 2.0, BSD 3-Clause “New” or “Revised” license, BSD 20-Clause “Simplified” or “FreeBSD” license, GNU General Public License, GNU Library or “Lesser” General Public License, MIT License, Mozilla Public License 2.0, Common Development and Distribution License, Eclipse Public License, and any other obligations, restrictions, or license agreements that substantially conform to the “Open Source Definition” as prescribed by the Open Source Initiative or otherwise may require third-party disclosure or licensing if any source code of such software components is used or compiled.
    16. “Term” has the meaning set forth in the Term section.
  1. LICENSE GRANT. Subject to the terms and conditions of this Agreement and the Parties’ compliance therewith, Licensor hereby grants to Licensee, solely for defined Permitted Use, a non-exclusive, non-sublicensable, and non-transferable subscription license to use the Licensed Software and Documentation during the Agreement Term.

 

    1. Scope of Licensed Access and Use. Licensee can install, use, and run the Licensed Software on computers or electronic devices. For each authorized user, subscription fees have to be paid on a monthly basis, or prepaid in advance for the duration of usage.
    2. Additional Copy. Licensee is permitted to duplicate a copy of the Licensed Software exclusively for testing, disaster recovery, or archival purposes. Any copy of the Licensed Software made by Licensee, for any authorized or unauthorized purposes, continues to be Licensor’s exclusive property, is subject to the terms and conditions of this Agreement, and must include all Intellectual Property Rights notices contained in the original Licensed Software and Documentation.
    3. Open-Source Licenses. Should the Licensed Software include any Open-Source Components, Licensee’s use of the Open-Source Components will be governed by, and subject to, the terms and conditions of the related open-source and public licenses. If requested, Licensor will provide Licensee with the license name, author information, license source, access information, and other relevant information for Open-Source Components.    To the extent required by the license that accompanies the Open Source Components, the terms of such license will apply in lieu of the terms of this Agreement with respect to such Open Source Components,  including,  without  limitation,  any  provisions governing access to source code, modification or reverse engineering.

                    d.        Third Party Software.  Licensee further acknowledges and agrees that any third-party software licenses (any database or ERP applications such as Oracle Fusion/Cloud) that are required for the operation of the Licensed Software are the obligation of the Licensee to obtain.

 

    1. Third-Party Code.   The Licensed Software  may  contain  or  be provided with components which are licensed from third parties (“Third Party   Code”).  The Licensed Software consumes certain services (Web Services, Extracts, Integrations, etc.) that may be allowed and available by the source software (including Open-Source Components) for computing or providing results. In the event any such services are discontinued by the source application for any reason, Licensor may provide other alternatives to provide similar

 

 

outcomes, but is under no obligation to do so and will not incur any liability for failing to do so.

 

  1. LICENSE RESTRICTIONS. Except as expressly permitted in this Agreement, and subject to the Open-Source Components if applicable, Licensee will not, and will

not permit any third party to,

  1. reproduce any portion of the Licensed Software for any purpose except as otherwise authorized in this Agreement;
    1. decode, disassemble, reverse engineer, or otherwise attempt to derive or gain access to any portion the Licensed Software’s source code;
    2. adopt, build upon, correct, modify, translate, or otherwise improve or create derivative works of the Licensed Software;
    3. lend, publish, rent, lease, sell, sublicense, assign, transfer, or otherwise make available to any third party not authorized within this Agreement the Licensed Software in any manner, including, but not limited to, access to the Licensed Software on the internet or any time sharing, service bureau, software as a service, cloud, or similar technology or service;
    4. breach or circumvent any disclosed or undisclosed security device or intended protection used for or contained in the Licensed Software or Documentation;
    5. efface, alter, obscure, translate, combine, or otherwise change any trademarks, disclaimers, warranties, Documentation terms, Intellectual Property Rights, proprietary rights, or any symbols, notices, marks, serial numbers, or identification on or relating to any copy of the Licensed Software or Documentation;
    6. use the Licensed Software in any manner or for any purpose that infringes, misappropriates, or otherwise violates any Intellectual Property Rights or any applicable Law;
    7. use the Licensed Software for the purposes of (i) comparative or competitive analysis of the Licensed Software; (ii) developing, using, or providing a competing software product or service; or (iii) any other purpose that is to Licensor’s detriment or commercial disadvantage;
    8. use the Licensed Software, alone or in part, in connection with any hazardous environments, systems, or applications; any safety response

 

systems; any safety-critical applications; or any applications where the failure of the Licensed Software may reasonably and foreseeably lead to personal injury, severe physical damage, or severe property damage; or

    1. use the Licensed Software, Documentation, or any Open-Source Components for any purpose not expressly permitted under Permitted Use or in any manner not expressly permitted by this Agreement or the controlling Open-Source License.
  1. TERM. The term of this Agreement commences as of the Effective Date and will continue in effect for one year and will auto renew for successive annual terms, unless notice to terminate is given to the Licensor within 60 days of the expiration of the term.  Fees for each successive term will be at Licensor’s then current rates.
  2. DELIVERY. Licensor will deliver one copy of the Licensed Software electronically to the Licensee on receiving quote approval or Purchase order.
  3. FEES AND TAXES. In consideration of the rights granted to Licensee under this Agreement, Licensee agrees to pay to Licensor in accordance to the payment terms set forth in this Agreement:
    1. Taxes. All fees are exclusive of taxes, duties, and other similar assessments. Licensee is responsible for all sales, service, use, exercise, and all other similar taxes, duties, and charges of any kind imposed by any governmental, federal, state, local, or regulatory authority on any amounts payable by Licensee hereunder. Notwithstanding the forgoing, the Licensor is solely responsible for its own income tax.
  4. PAYMENT
    1. Payment Terms. Licensee will pay all license fees due and owing under this Agreement on or before 30 days from the invoice date. Licensee will make all payments in U.S. currency by check to the Notice address, by wire transfer/ACH to any account as Licensor may specify in writing from time to time, or via credit card to Licensor at time of order.
    2. Late Payment. If any payment to Licensor is delinquent, then in addition to all other remedies available to Licensor,
      1. Licensor may charge interest on the past due amount at a rate no higher than the highest rate permitted under applicable Law;
      2. Licensee must reimburse Licensor for all reasonable costs incurred to collect any and all late payment and associated interest amounts,

 

including, but not limited to, any attorneys’ fee, court costs, and collection agency fees; and

      1. if payment delinquency continues for five business days following written notice or demand for payment, Licensor may exercise any or all of the following remedies: (1) technologically disable Licensee’s use of the Licensed Software; (2) withhold, suspend, or revoke this license grant; and (3) terminate this Agreement pursuant to the Termination section.
  1. TESTING AND ACCEPTANCE
    1. Acceptance Parameters and Testing. Acceptance testing will be conducted by Licensor to establish whether the Licensed Software operates properly and in accordance with Documentation. Licensee will supply to Licensor suitable test data and the associated results Licensee reasonably expects to be achieved by using the Licensed Software. Licensor will carry out testing, in the presence of Licensee or its authorized representative, upon a mutually acceptable date and time after delivery of Licensed Software.
    2. Testing Failure. If the initial acceptance testing does not yield expected results, Licensor will, at its own cost, correct the errors and repeat the acceptance testing again under the same testing conditions as the initial test in the presence of Licensee or its authorized representatives. If the subsequent acceptance testing also fails to yield expected results and such failure is reasonably determined to be caused solely by the Licensed Software, Licensee may terminate this Agreement upon written notice to the Licensor. On termination, Licensor will refund any and all license fees already paid by Licensee to Licensor under this Agreement. This is Licensee’s sole and exclusive remedy for any unresolved acceptance testing failures.
    3. Acceptance. Notwithstanding any acceptance testing rights, requirements, and obligations herein, Licensee is deemed to have accepted the Licensed Software if
      1. the acceptance testing conducted by Licensor and witnessed by Licensee or its authorized representative is successful;
      2. Licensee fails to provide the acceptance test parameters or voluntarily forgoes the acceptance testing process; or

 

      1. Licensee commences intended use of Licensed Software irrespective of acceptance testing parameters, process, or result.
  1. MAINTENANCE RELEASE. During the Term, Licensor will provide Licensee with any new Maintenance Releases, Versions, or updated Documentation that are announced by Licensor so long as Licensee is current with their monthly or annual subscription fees. All Maintenance Releases are considered part of the Licensed Software and are subject to all applicable terms and conditions in this Agreement. Licensee agrees to install all Maintenance Releases as soon as practicable after receipt.
  2. TITLE, INTELLECTUAL PROPERTY RIGHTS, AND INFRINGEMENT
    1. Ownership. Licensee acknowledges and agrees that
      1. Licensor is and will remain the sole and exclusive owner of all rights, title, and interest in and to the Licensed Software, Documentation, Maintenance Release, New Version, and all Intellectual Property Rights associated herein, subject only to the rights of any disclosed third parties, within any Open-Source Components, and the limited license granted to Licensee under this Agreement;
      2. the Licensed Software, Documentation, and Intellectual Property Rights are licensed, not sold, to Licensee. Licensee does not, has not, and will not acquire any ownership interest in the Licensed Software, Documentation, or any related Intellectual Property Rights through this Agreement;
      3. nothing in this Agreement grants any implied rights to Licensee, including by implication, waiver, or estoppel, in any Intellectual Property Rights or other rights, title, or interest in any portion of the Licensed Software and Documentation.
    2. Licensee Cooperation and Notice of Infringement. Licensee will, during the Term,
      1. secure and protect the Licensed Software and Documentation from infringement, misappropriation, misuse, theft, or other unauthorized access through all commercially reasonable measures and precautions similar to those Licensee would employ to secure and protect its own intellectual property;

 

take all reasonable steps as Licensor may require and request to maintain the validity, enforceability, and ownership of all Licensor’s Intellectual Property Rights herein;

      1. promptly notify Licensor in writing if Licensee becomes aware of any actual or suspected infringement, misappropriation, misuse, theft, unauthorized access, or other violations of Licensor’s Intellectual Property Rights in or relating to the Licensed Software or Documentation;
      2. promptly notify Licensor in writing of any claim that the Licensed Software or Documentation, in whole or in part, infringes, misappropriates, or otherwise violates any rights, including Intellectual Property Rights, of other persons or entities; and
      3. fully cooperate with and assist Licensor in all commercially reasonable ways, including but not limited to providing records, information, depositions, and testimonies, and at Licensor’s sole expense, in any claim, suit, action, or proceeding to prosecute or defend Licensor’s rights in the Licensed Software, Documentation, and any Intellectual Property Rights herein.
  1. SECURITY MEASURE DISCLOSURE. The Licensed Software may contain security features that prevent unauthorized or illegal use of the Licensed Software. Licensee acknowledges and agrees that Licensor may use these features and other lawful measures to verify Licensee’s compliance and to enforce Licensor’s rights under this Agreement. Licensee further acknowledges and agrees that Licensor may, from time to time at Licensor’s sole discretion, gather Licensee’s technical, usage, and other related information without disruption to Licensee’s use and for the sole purpose of improving the Licensed Software’s performance, developing Maintenance Releases, and developing New Versions.
  2. VERIFICATION AND AUDIT
    1. Verification. At Licensor’s written request, Licensee will confirm in writing the actual scope of Licensee’s access and use of Licensed Software and list all locations of actual use if applicable.
    2. Audit Procedure. Licensor or its representative may inspect and audit Licensee’s use of the Licensed Software under this Agreement at any time during the Term upon reasonable notice and request. All such audits will be conducted during regular business hours. Licensor will cooperate with

 

Licensee to ensure such audits do not unreasonably interfere with Licensee’s business operations. Licensee agrees to make available all technology, records, equipment, information, and personnel, and to provide all cooperation and assistance as necessary for the Licensor to reasonably conduct the audit. Licensor agrees to only examine information directly related to Licensee’s Licensed Software use. Licensor will keep confidential any information Licensee deems confidential that may be directly or incidentally disclosed during such audits.

    1. Excessive Use Result. If the verification or audit determines that Licensee’s Licensed Software use exceeds the usage or scope permitted by this Agreement, Licensee agrees to pay Licensor all amounts due for excessive use of the Licensed Software as negotiated at such time.
  1. CONFIDENTIALITY
    1. Confidential Information. In connection with this Agreement, each Party may disclose or make available to the other Party Confidential Information which includes, but is not limited to, the Licensed Software, Documentation, and any terms of this Agreement.
    2. Exclusions and Exceptions. Confidential Information excludes information that
      1. was rightfully and lawfully known to the recipient without any restrictions on use or disclosure prior to disclosure by disclosing Party in connection with this Agreement;
      2. was or becomes part of the public domain by means other than by the recipient or any of the recipient’s representatives’ violations of this Agreement;
      3. was or is received by the recipient on a non-confidential basis from a third party that was not, or is not, at the time of such receipt, under any obligation to maintain its confidentiality; or
      4. was or is independently developed by the recipient without reference to or use of any Confidential Information.
    3. Protection of Confidential Information. As a condition of receiving any Confidential Information, the recipient will, for one year (1 year),

 

 

      1. only access or use Confidential Information if absolutely necessary to exercise the recipient’s rights or perform the recipient’s obligations under this Agreement;
      2. except when compelled by Law, not disclose or permit access to Confidential Information other than to the recipient’s representatives on a need-to-know basis for the recipient to exercise its rights or perform its obligations under this Agreement, under strict information and understanding of the confidential nature of Confidential Information and the recipient’s obligations to protect Confidential Information, and with acknowledgment from such representatives that they too are bound by the confidentiality and restricted use obligations set forth herein;
      3. use, at minimum, the same degree of care that recipient uses to protect its own similarly sensitive information, and no less than a generally commercially reasonable degree of care, to secure and protect Confidential Information from unauthorized use, access, or disclosure;
      4. promptly notify the disclosing Party in writing of any actual or suspected unauthorized use or disclosure of Confidential Information and cooperate with disclosing Party by taking all reasonable steps to prevent further unauthorized use or disclosure; and
      5. ensure recipient’s representatives comply with the terms of this section and are responsible and liable for their noncompliance, if any.
    1. Trade Secrets Confidentiality Duration. Notwithstanding any other provisions in this Agreement, the recipient is obligated to protect any Confidential Information that constitutes trade secrets under any applicable Law until such Confidential Information ceases to qualify for trade secret protection by operation of Law.
    2. Compelled Disclosure. To the extent permitted by Law, if the recipient or its representatives are compelled by Law to disclose any Confidential Information, the recipient must promptly, and prior to such disclosure, notify the disclosing Party in writing of such requirement to allow the disclosing Party the opportunity to seek a protective order or other legal remedy. The recipient must also provide reasonable assistance to the disclosing Party to oppose such disclosure, to seek a protective order, or to seek other disclosure limitations or remedies. If disclosure is unavoidable, the recipient

 

 

may disclose only such Confidential Information that the recipient is legally required to disclose. Upon disclosing Party’s request, the recipient must use commercially reasonable efforts to obtain assurances of confidential treatment of all compelled Confidential Information from the applicable court or legal authority.

  1. TERMINATION. This Agreement may be terminated at any time
    1. by Licensor if Licensee fails to make payment where such failures continue more than five business days after the due date, effective on written notice of termination to Licensee;
    2. by either Party for the other Party’s material breach of this Agreement that is incurable or uncured by breaching party for 30 days after being served with notice of breach and demand for cure, effective on written termination notice to the breaching Party;
    3. by Licensor, effective immediately irrespective of written notice, if Licensee
      1. is dissolved or liquidated or takes any corporate action for such purposes;
      2. becomes insolvent or is generally unable to pay its debts as they become due;
      3. becomes the subject of any bankruptcy proceedings, voluntary or involuntary, under any domestic or foreign bankruptcy or insolvency Law;
      4. makes or seeks to make a general assignment for the benefit of its creditors; or
      5. applies for, or consents to, the appointment of a trustee, receiver, or custodian for a substantial part of its property.
  2. TERMINATION OR EXPIRATION EFFECTS. Upon early termination or the natural expiration of this Agreement,
    1. all licenses, rights, and authorizations granted to Licensee herein will immediately terminate and Licensee will
      1. promptly cease all use of the Licensed Software and Documentation;
      2. within five business days deliver to Licensor, or at Licensor’s written request, destroy and permanently erase from all Licensee’s and their

 

representatives’ devices, equipment, and systems, the Licensed Software, Documentation, and all Licensor’s Confidential Information; and

      1. certify in writing that Licensee, and any of Licensee’s representatives, has complied with the termination requirements herein; and
    1. all amounts payable of any kind under this Agreement are immediately due and payable effective on the expiration date or early termination date.
  1. MUTUAL REPRESENTATIONS AND WARRANTIES. Each Party represents, warrants, and covenants to the other Party that
    1. it is duly established, validly existing, and in good standing to conduct business as a sole proprietorship, partnership, company, corporation, trust, organization, or any other valid entity under the Laws of its jurisdiction;
    2. it has the full right, power, and authority to enter into this Agreement;
    3. it is capable of performing its obligations and granting any licenses, rights, and authorizations specified under this Agreement;
    4. the executing representative for each Party is duly authorized to represent each Party in this Agreement by all necessary business formalities and organizational actions; and
    5. this Agreement is legal, valid, binding on, and enforceable against each Party when fully and mutually executed and delivered.
  2. LIMITED WARRANTY
    1. Warranty. Licensor warrants to Licensee, for 90 calendar days from the Effective Date or for the Term, whichever is less, that
      1. the Licensed Software substantially conforms in all material respect to the Documentation specifications when it is installed, operated, and used as recommended in the Documentation and in accordance with this Agreement;
      2. all Maintenance Releases, when correctly and promptly installed in compliance with the Documentation and this Agreement, will not materially affect the Licensed Software’s functionality; and

 

 

      1. any storage media on which the Licensed Software may be provided will be free of substantial defect under normal use.
    1. Conditions. Licensor’s aforementioned limited warranties are valid and apply only if Licensee complies with the following conditions:
      1. Licensee notifies Licensor in writing of any warranty breach during the limited warranty period.
      2. Licensee promptly installs all Maintenance Releases that Licensor previously made available to Licensee in order of distribution.
      3. Licensee is in compliance with and current on all terms and conditions of this Agreement, including the payment terms, as of the warranty breach notification date.
    2. Exceptions. Notwithstanding any provisions to the contrary, Licensor’s aforementioned limited warranties are not valid and do not apply to problems arising out of or relating to
      1. any modification or damage to the Licensed Software or its storage media caused by the Licensee or its representatives;
      2. any Licensed Software operation or use not expressly specified and permitted in the Documentation or this Agreement, including incorporating the Licensed Software in or with any non-Licensor approved technology or service unless otherwise expressly permitted by Licensor in writing;
      3. Licensee’s, its representatives’, or any third party’s negligence, abuse, misapplication, or misuse of the Licensed Software, including any use not expressly specified and permitted in the Documentation or otherwise expressly authorized by Licensor in writing;
      4. Licensee’s failure to promptly install the Maintenance Releases previously provided by Licensor in the order it was received;
      5. Licensee’s or a third party’s system or network;
      6. any Open-Source Components, beta software, incomplete sample, demonstration or testing software, temporary software modules, or any software for which Licensor does not receive a license fee;
      7. Licensee’s breach of any material provision of this Agreement; or

 

      1. any other causes or conditions outside the Licensor’s reasonable control.
    1. Remedy. If Licensor breaches, or is alleged to have breached, any limited warranties herein, Licensor may, at its sole option and expense, take any of the following steps to appropriately remedy such breach:
      1. Repair the Licensed Software.
      2. Amend, supplement, or replace any incomplete or inaccurate Documentation.
      3. Replace the Licensed Software or Maintenance Releases with functionally equivalent software that, upon its replacement, constitutes the Licensed Software hereunder.
      4. Replace any defective storage media on which the Licensor provided the Licensed Software.
      5. Terminate this Agreement and, provided that Licensee fully complies with its post-termination obligations, promptly prorate and refund Licensee any prepaid amount by Licensee for any period after the termination date.
    2. Sole Remedy. Should Licensor fail to cure a warranty breach or terminate this Agreement within a reasonable time period after Licensor’s receipt of Licensee’s timely written notice of such breach, Licensee can terminate this Agreement as provided herein. THIS IS LICENSEE’S SOLE REMEDY AND LICENSOR’S ENTIRE OBLIGATION AND LIABILITY FOR ANY LIMITED WARRANTY BREACH UNDER THIS AGREEMENT.
    3. Disclaimer of Warranties. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT AND FOR THE EXPRESS LIMITED WARRANTIES HEREIN, ALL LICENSED SOFTWARE, DOCUMENTATION, MAINTENANCE RELEASE, PRODUCTS, INFORMATION, MATERIAL, AND SERVICES PROVIDED BY LICENSOR ARE PROVIDED “AS IS, WHERE IS,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, WHETHER WRITTEN, ORAL, EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM ANY COURSE OF DEALING, USAGE, OR TRADE PRACTICE. LICENSOR SPECIFICALLY AND EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS TO THIRD PARTIES, PATENT

 

VALIDITY, OPERATION WITHOUT INTERRUPTION, ACHIEVEMENT OF LICENSEE’S REQUIREMENTS OR INTENDED RESULTS, OR COMPATIBILITY WITH ANY OTHER GOODS, SERVICES, TECHNOLOGIES, OR MATERIALS EXCEPT AS EXPRESSLY SET FORTH IN THE DOCUMENTATION. FURTHERMORE, AND WITHOUT LIMITING THE FOREGOING, LICENSOR MAKES NO WARRANTY OF ANY KIND THAT THE LICENSED SOFTWARE OR DOCUMENTATION IS OR WILL BE SECURE, ACCURATE, COMPLETE, OR FREE OF HARMFUL CODE OR ERROR. ALL OPEN-SOURCE COMPONENTS AND OTHER THIRD-PARTY MATERIALS ARE PROVIDED “AS IS” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. ANY OPEN-SOURCE COMPONENTS OR THIRD-PARTY REPRESENTATION OR WARRANTY IS STRICTLY LIMITED TO LICENSEE AND THE THIRD-PARTY OWNER OR DISTRIBUTOR OF SUCH OPEN-SOURCE COMPONENTS AND THIRD-PARTY MATERIALS AND UNRELATED TO LICENSOR.

  1. INDEMNIFICATION
    1. Licensor Indemnification. Licensor will indemnify, defend, and hold harmless Licensee, its officers, directors, employees, agents, affiliates, and other representatives from and against any and all losses incurred by Licensee arising from any third-party action, suit, or claim that alleges the Licensed Software, or any use of the Licensed Software in accordance with this Agreement, infringes any Intellectual Property Rights.
    2. Licensor Indemnification Exceptions. The foregoing Licensor indemnification does not apply to the extent that such actions or losses arise from any allegation of or relating to any
      1. patent, copyright, or trademarks issued on a patent, copyright, or trademark application published or granted after the Effective Date;
      2. unauthorized, unlicensed, and unpermitted modification of the Licensed Software without Licensor’s express knowledge, written consent, and in direct contradiction to Licensor’s Documentation specifications;
      3. unauthorized, unlicensed, and unpermitted use of the Licensed Software outside the purpose, scope, or manner authorized by this Agreement or in any manner contrary to Licensor’s instructions;

 

      1. Open-Source Components, other third-party materials, or any material outside of Licensor’s exclusive control;
      2. failure to promptly install and implement any Maintenance Release or Licensed Software replacement in order received and made available to Licensee by Licensor;
      3. Licensed Software use after Licensee’s receipt of Licensor’s written notice that such continued use may be alleged to or actually infringe upon, misappropriate, or otherwise violate a third party’s rights;
      4. Open-Source Components or other third-party materials;
      5. negligence, abuse, misapplication, or misuse of the Licensed Software by or on behalf of Licensee, its representatives, or a third party; or
      6. causes or conditions outside Licensor’s commercially reasonable control, including, but not limited to, any third-party equipment error or Licensee’s own system bugs, defects, or malfunctions; or
      7. actions or losses for which Licensee is obligated to indemnify Licensor pursuant to this Agreement.
    1. Licensee Indemnification. Licensee will indemnify, defend, and hold harmless Licensor and its officers, directors, employees, agents, affiliates, and other representatives from and against any and all losses incurred by Licensor due to any third-party actions, claims, or suits should such losses relate to any allegation
      1. that any rights, including Intellectual Property Rights, is or will be infringed, misappropriated, or otherwise violated by Licensee’s unauthorized Licensed Software use in a manner inconsistent with the license grant in this Agreement and Documentation;
      2. of or relating to matters that would be deemed a Licensee breach of representation, obligation, covenant, or warranty under this Agreement if proven true;
      3. of or relating to negligence, abuse, misapplication, misuse, or other culpable acts or omissions by or on behalf of Licensee or its representatives with respect to the Licensed Software or otherwise in connection with this Agreement;

 

 

of or relating to the unauthorized, unlicensed, and unpermitted use of the Licensed Software or Documentation outside the purpose, scope, or manner authorized by this Agreement or in any manner contrary to Licensor’s instructions.

    1. Mitigation. Should Licensor believe the Licensed Software, in whole or in part, may be claimed by any third party to be in violation of another’s Intellectual Property Right, or if Licensee’s use of the Licensed Software is enjoined or threatened to be enjoined, Licensor may mitigate the situation at its own option and expense by
      1. obtaining the right from the appropriate third party for Licensee to continue to use the Licensed Software materially as intended in and for the Term duration of this Agreement;
      2. modifying or replacing the Licensed Software to the extent that it becomes non-infringing while still providing the materially equivalent features and functionalities of the original software, and such modification or replacement will constitute the Licensed Software thereunder; or
      3. terminating this Agreement, in whole or in part, effective immediately upon written notice to Licensee and, provided that Licensee fully complies with its post-termination obligations, promptly prorate and refund Licensee any prepaid amount by Licensee for any period after the termination date.
    2. Sole Remedy. THIS SECTION CONSTITUTES LICENSEE’S SOLE REMEDIES AND LICENSOR’S SOLE OBLIGATIONS AND LIABILITIES FOR ANY CLAIMS OR ALLEGATIONS, WHETHER ACTUAL OR THREATENED, THAT THIS AGREEMENT, SOFTWARE, DOCUMENTATION, OR ANY SUBJECT MATTER HEREOF, INFRINGES, MISAPPROPRIATES, OR OTHERWISE VIOLATES ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.
  1. LIMITATION OF LIABILITY. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, UNDER NO CIRCUMSTANCE, INCLUDING WHERE PARTIES WERE ADVISED THAT LOSSES OR DAMAGES WERE POSSIBLE OR FORESEEABLE, WILL EITHER PARTY BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT FOR ANY COST INCREASE; BUSINESS, PRODUCTION, REVENUES, OR PROFITS LOST; VALUE

 

DIMINUTION; REPUTATIONAL LOSS; DAMAGED GOOD WILL; USE, INABILITY TO USE, DELAY, INTERRUPTION, LOSS, OR RECOVERY OF ANY LICENSED SOFTWARE, OPEN-SOURCE COMPONENTS, OR ANY THIRD-PARTY MATERIALS; DATA OR SYSTEM SECURITY BREACH, CORRUPTION, DAMAGE OR RECOVERY; REPLACEMENT COST OF GOODS, SOFTWARE, OR SERVICES; OR SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT, TORT, NEGLIGENCE, AND STRICT LIABILITY WHICH WILL IN NO EVENT EXCEED (IN THE AGGREGATE) THE  FEES PAID BY LICENSEE TO LICENSOR ATTRIBUTABLE TO THE SPECIFIC PRODUCTS OR SERVICES GIVING RISE TO SUCH DAMAGES  IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

  1. EXPORT REGULATION. Licensee acknowledges that the Licensed Software may be subject to applicable United States export Laws, including the United States Export Administration Act and its associated regulations. Licensee agrees to comply with provisions of such export Laws. Compliance may include, but is not limited to, obtaining any and all necessary export license or other governmental approval. Licensee shall not itself or permit any third party to directly or indirectly export, re-export, or release the Licensed Software, or use the Licensed Software, in any country prohibited or restricted under United States export Laws.
  2. FORCE MAJEURE. Neither Party will be liable to the other by reason of failure or delay in the performance of this Agreement if the failure arises out of any circumstance beyond such Party’s reasonable control, including acts of God, flood, fire, natural disaster, war, terrorism, invasion, riot, civil unrest, embargos, national or regional emergency, strikes, labor disruptions, Law changes, or power or telecommunication interruptions or shortages. The Party failing or delaying in performance of this Agreement due to circumstances beyond their control must give prompt written notice to the other Party stating the estimated length of time the occurrence is expected to continue. Either Party may terminate this Agreement if such uncontrollable circumstance continues for longer than 30 days.
  3. GENERAL PROVISIONS
    1. Relationship of the Parties. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or any other form of joint enterprise, employment, or fiduciary relationship between the Parties. Neither Party shall have the authority to bind the other in any manner.

 

    1. Notices. Notices will be deemed effectively given when received if delivered by hand; when received if sent by a nationally recognized courier with required signature upon receipt; when sent if delivered by email with transmission confirmation and sent during receiving party’s normal business hours; and on the next business day if delivered by email with transmission confirmation and sent after normal business hours.          
                 
      Any payment, notice, request, consent, claim demand, waiver, or other communication under this Agreement must be in writing and addressed to the Licensor follows:

Splash Business Intelligence, Inc

3079 Peachtree Industrial Blvd

Duluth, GA 30097

Email: [email protected]

    1. Publicity. Each Party agrees to seek express permission and written consent before using the other Party’s trademarks, service marks, trade names, logo, domain names, or other indicia of source, association, or sponsorship for any purpose but specifically relating to publicity, marketing, or commercial materials.
    2. Governing Law. This Agreement is governed by and construed in accordance with the laws of the state of Georgia without giving effect to any choice or conflict of law provisions or rules that would permit the application of the laws of any other jurisdiction.
    3. Headings. The section and subsection headings or captions in this Agreement are for reference only and do not affect the meaning or interpretation of this Agreement.
    4. Further Assurances. The Parties will cooperate with each other, execute and deliver such documents or instruments, and take all further actions as may be reasonably requested by the Parties from time to time in order to carry out, evidence, or confirm their rights or obligations or as may be reasonably necessary or helpful to give full effect to this Agreement.
    5. Amendment and Modifications. This Agreement may be supplemented, amended, or modified only by mutual and written agreement of all Parties. No amendment, modification, rescission, or termination is effective unless it is in writing and executed by all Parties or their authorized representatives.

 

    1. Waiver. No Party to this Agreement is deemed to have waived any of their rights, powers, remedies, or privileges under this Agreement unless such waiver is expressly set forth in writing and signed by the waiving Party. Except as otherwise set forth in this Agreement, the failure to exercise or enforce any rights, powers, remedies, or privileges under this Agreement will in no way be construed as a present or future waiver of such rights, powers, remedies, or privileges.
    2. Assignment. Except as otherwise expressly permitted in this Agreement, Licensee may not, directly or indirectly, sell, assign, sublicense, lease, rent, distribute, or otherwise transfer the Licensed Software or any license rights and obligations under this Agreement, to any other person or entity without express written consent by Licensor.
    3. No Third-Party Beneficiaries. This Agreement is made and entered into for the sole benefit of the Parties. Nothing in this Agreement, express or implied, is intended to or shall confer on or create to any other person or entity any legal or equitable right, benefit, or remedy of any kind whatsoever
    4. Severability. If any provision of this Agreement or the application thereof is held to be invalid or unenforceable for any reason and to any extent, then that provision will be considered removed from this Agreement. However, the remaining provisions will continue to be valid and enforceable according to the intentions of all Parties and to the maximum extent permitted by Law. If it is held that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.
    5. Trials and Evaluations.  During a trial period, Licensee will receive support via E-mail communications during normal business hours at [email protected]
    6. Server Locations.  Cloud servers used to store and run the application are housed in the United States.
    7. Entire Agreement. This Agreement, together with any other documents incorporated herein by reference, constitutes the sole, entire, and final agreement of the Parties with respect to the subject of this Software License Agreement. This Agreement supersedes all prior and contemporaneous understandings, representations, agreements, and warranties, whether written, oral, or implied. Should any inconsistency occur between statements made in the body of this Agreement, any related exhibits, schedules, attachments, and appendices, and any other documents incorporated herein by reference, the following order of precedence governs: (i) this Agreement, excluding any exhibits, schedules, attachments, appendices, or any other documents incorporated herein by reference; (ii) this Agreement’s exhibits, schedules, attachments, and appendices, if any; and (iii) any other documents incorporated in this Agreement by reference.

           

                                                                                   

 

SPLASHBI SUPPORT TERMS AND CONDITIONS FOR XLCONNECT FUSION CLOUD

AUGUST 2023

 

USERS OR COMPANIES THAT ARE IN TRIAL OR EVALUATION OF XLCONNECT MAY RECEIVE SUPPORT VIA EMAL COMMUNICATIOMN AT [email protected] DURING NORMAL BUSINESS HOURS, MONDAY TO FRIDAY AT NO CHARGE.

Once a trial license is converted to a production license, the following Support Terms and Conditions apply so long as the Customer is current during eh support term:

 

  1. Support Hours:

USA 8:00 a.m. through 7:00 p.m. EST. After-hours support is only available for Priority 1 issues where the business is severely impacted.

Europe/UK 5.30am through 11.30pm on every day other than SplashBI observed holidays. At all other times, support is only available for Priority 1 issues where the business is severely impacted.

            SplashBI observed holidays: All Public Holidays including New Year’s Day and Christmas Day & Day After Christmas on occasions when adjacent to a weekend.

 

  1. Number of Licensee Support Contacts: Customer is provided one Support Account for each license purchased, up to a maximum of 5 support accounts per Company to access SplashBI Support portal. Customer is responsible for activating their Support Portal accounts during implementation. An invitation will be emailed to each support contact with instructions on their Support portal access and usage of the portal.

 

  1. Support Contact Information:
  • Web Portal: support.splashbi.com
  • Web Portal Procedure: The correct procedure for requesting Support on a product issue will be handled using the Support Portal. The Support Portal is accessible through the listed URL and through a link on the SplashBI corporate web site. SplashBI can only accept formal requests for assistance on a product support matter through the SplashBI Support Portal.  Direct forms of communications to SplashBI personnel by Licensee personnel, such as phone calls and emails, are not precluded.  However, these direct forms of communication do not constitute the formal logging of a Licensee Support Request. SplashBI will provide Support Portal usernames and passwords for all applicable Licensee named accounts upon request of Licensee. 
  • Telephone: 866-363-1752. Web portal is used as the primary medium for logging support requests. Licensees may also log support cases through the automated telephone line. Calls to the support phone number will create a support request in the support portal. This telephone line is only for logging automated support requests using the phone service. There will be no support engineer answering calls made to this number.

 

  1. Support Services: SplashBI will provide the following Support service:
  • Error corrections and Updates to the SplashBI products and standard content. Any custom reports developed by SplashBI, or the client, are not included within the support services and will be addressed via a separate consulting engagement.
  • Inquiries related to functionality of SplashBI product family.
  • Requests for Software upgrades.
  • All service requests logged with support are assigned a severity level from 1 to 4 based on the impact on your business. The customer determines the initial severity level when placing a request for assistance. Severity levels may be changed after initial contact and assessment of the issue from a Support Engineer, providing the customer is in agreement.

 

  1. Technical Assistance. SplashBI will respond to requests for assistance and software corrections in accordance with response times matrix published below. Customer’s representatives who request technical assistance must be reasonably proficient in the use of the SplashBI Technology.

 

  1. Changes toPolicy: Subject to the terms of the Agreement, SplashBI reserves the right, at its discretion, to change the Policy at any time based on prevailing market practices and the evolution of SplashBI’s products and services. These changes will be incorporated to the latest posting of these terms at www.splashbi.com.

 

  1. UpdatesSplashBI will make updates available to all customers with current Agreement, when and if SplashBI elects to make them generally commercially available. All updates provided to any Customer under this Policy will be made available upon Customer request or SplashBI discretion in the form of digital medium. Unless other agreed in writing, Customer shall be responsible for installation of all updates. SplashBI is under no obligation to develop any functionality, programs, services, or enhancements. SplashBI is under no obligation to make any customizations provided to Customers on older versions to be compatible with the latest releases even if such customizations were delivered by SplashBI as a part of paid services.

 

Support commitments under this Exhibit cover the version of the Software that is current on the date of Product purchase and subsequent versions provided to Customer as part of Support until the later of (i) the release of a second subsequent major version, or (ii) one year from the release of the major version of which that version is a part. For example, if the version of the Software that is current as of the date of Product purchase is version 4.5, SplashBI support commitments under this Exhibit shall continue until the later to occur of the release of version 6, or one year from the release of version 4.

 

8.    Term, Renewals: Support shall be provided for as long as Customer maintains an active Software license agreement.

 

  1. Support Exclusions: Notwithstanding anything in this Policy to the contrary, SplashBI will have no obligation to provide any Support Services in connection with:

 

  • any issue or problem that SplashBI determines is not due to any Error or deficiency in the Software (including without limitation, issues or problems caused by stand-alone third-party software products or services used in conjunction with the Software, the Internet or other communications, Customer network or browser matters, or login issues).
  • use of the Software other than in accordance with the Documentation and the Agreement.
  • use of the Software provided on a trial or evaluation basis or for which Customer has not paid any fees.
  • any Errors or problems with the applicable Software that are not reproducible.
  • any Error or problem that is reported by Customer via any SplashBI support telephone number or email address associated with any geographic territory other than the one to which Customer has been assigned on the Support Portal; or
  • any Errors or problems with the Software that result from:
    1. the use of the Software with software or hardware not designed for use with the operating systems approved by SplashBI in the Documentation.
    2. the use of the Software with hardware that does not satisfy the minimum system requirements specified by SplashBI in the Documentation.
    3. changes, modifications, or alterations to the Software not approved in writing by SplashBI or its authorized representatives.
    4. use of the Software with third party operating systems, databases, data sources, network software and client applications that are no longer supported by the related product vendors, or
    5. use of other than a Supported Version of the Software as defined in the applicable Release Management Policy. If SplashBI does correct any of the Errors described in subsections (a)-(e) above, or otherwise provides support for a Software that is not covered by the terms and conditions contained in this Policy, such Error resolution or support will be provided only following Customer’s written request and approval of all charges, and Customer will be invoiced for such support at SplashBI’s then current “time and materials” rates for such services. Without limiting any of the foregoing, SplashBI has no obligation to provide support for any third-party software, data, or other materials distributed or bundled with Software.

 

  1. Ticket response times & Priorities: The following table defines the severity levels and the targeted initial response time and response frequency. It is helpful to clearly explain the business impact of your issue when contacting the Support Center.

Severity Level

Description

Initial Response

Response Frequency

Urgent/ Level 1

Business impact: Critical

Customer’s production use of our products on a primary business service, major application or mission-critical system is stopped or so severely impacted that the customer cannot reasonably continue work.

For Severity Level 1 problems, SplashBI will begin work on the problem within one hour of notification and handle as the highest priority until the customer is given a fix or workaround. Customer resources must be made available in Severity Level 1 situations and reasonably cooperate to help resolve the issue.

Severity Level 1 problems could have the following characteristics:

  • System hangs or crash situations
  • Data loss or data corruption
  • Critical functionality not available
  • Affecting critical financial operations

.

Within 1 hour

4 hours

High/ Level 2

Business Impact: Significant

Important product features are unavailable with no acceptable workaround. Customer’s implementation or production use of our products in a primary business service, major applications or mission critical systems are functioning with limited capabilities or are unstable with periodic interruptions. The software may be operating but is severely restricted.

Severity Level 2 problems could have the following characteristics:

  • Product error or failure forcing a restart or recovery
  • Severely degraded performance
  • Functionality is unavailable but the system can operate in a restricted fashion.

Within 4 hours

24 hours

Normal/ Level 3

Business Impact: Minimal

Product features are unavailable, but a workaround exists, and most software functions are still useable. Minor function/feature failure that the customer can easily circumvent or avoid. Customer’s work has minor loss of operational functionality.

Severity Level 3 problems could have the following characteristics:

  • Error message with workaround
  • Minimal performance degradation
  • Incorrect product behavior with minor impact
  • Questions on product functionality or configuration during implementation

Within 8 hours

48 hours

Low/

Level 4

Business Impact: Nominal

Minor problem or question that does not affect the software function such as How To’s, documentation, general questions, software requests or enhancement requests. There is no impact to product usage or customer’s operations.

Severity Level 4 problems could have the following characteristics:

  • General requests for advice on product usage
  • Clarification on product documentation or release notes
  • Request for product upgrades
  • Product enhancement request
  • Request for managed services

Within 1
Business Day

4 Business Days

 

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